|captured from Nike Facebook page|
September 7th 2012 - The popular We Run KL is back... The registration has open its business since 9am, thousands over people have rushed into the system to register. The system was jammed and many bugs has emerged as the time went by... Lots of complains have been launched in the Nike Running Malaysia Facebook page (1,600+ comments as of 2:30pm) i believe the comments will increase from time to time.
Is the application FIT to use is one of my first question? Why i say so...
- There are bugs which shown that the system was not test properly prior to the launch. (I have tried at least 10 attempts and so so soooo frustrated cause every time i have to start all over again)
- The system obviously didn't go through the performance testing, front end failed, database failed and connection failed.
- The most important piece which is the payment gateway. Is this reliable? Are the registration accepted after we gotten the transaction from Bank and IPay88? No one come out to give the public an answer. (My two transaction went through but I'm not sure my friend and I were in or not)
- No FAQ publish to answer some of the common questions... I looked at this as the pre-launch preparation failure. Why? Cause the have anticipate thousands of people will rush in and register, why can't they take some action to make this more smoother. We run Singapore has a different approach...
Anyway, I was struggling a few hours to connect but at last only managed to registered one of my friend and I (two participants) ... I have another two more to go - Sigh~ Guess What? One of my friend actually say
Do you agree with him?
To the organizer a.k.a NIKE,
You are not only wasted our time on the registration but you also wasted all the financial banking call center resources to answer those users' call regarding the failed transaction from your payment gateway (iPay88). I was having the conversation with my bank call center and they told me they could not do anything as they have approved and transfered the amount to NIKE via IPay-88. If the registration failed, how would you gonna to compensate us all these time and effort loss? Can we sue you for RM10K compensate? :p
Anyone else managed to register the run?