Sunday, January 3, 2010

Cari Makan @ Kuala Lumpur: California Pizza Kitchen (CPK)

December 31st 2009, KLCC, Kuala Lumpur. The last dinner of the year was also our last 2009 blogger gathering. One of the blogger has organized this event @ this popular California Pizza Kitchen (CPK).

We arrived @ 8pm, we quoted the organizer name and the lady manager sent her assistant to let us know they don't have a table for 12... so we called up the organizer whom were on his way. After a bit of hooha... they finally setting up tables for us. The next thing we realized that they were combining three round tables to make up a big table for us... and a couples of chairs... what surprised me was the two stools was slotted in and it became part of the chair.

Hawker food center table setting in a Full Service Restaurant

Hmm... first thing came into my mind... Is this a new theme that California Pizza Kitchen has for Twenty Ten? "A HOMEY MEAL: Make your self @ Home" ... new setup for its guest... even our house table and chair is way way better than this...

Blogger A: Wow! they actually setup like our canteen table...
Blogger B: Is there any chance that we could get a table inside?
Manager : Even you wait we couldn't get you a table for 10 people. You might have to sit separately.
Me: Now. how could you give this setup for us? *pointing to the two stools*
Manager: *Angrily shouting* The chair can be changed.

Then she walked back into the restaurant and left us outside the restaurant... BTW, is this how a Full Service Restaurant Manager treated their customers... Later, i saw them taking out two chairs and replace the stools with the chairs...

Since our organizer agreed to take whatever we could get... we accepted the table... Guess what? straight after we sat down... there were a group of 10 peoples (mix of Caucasion and non-caucasion) walked in and requesting for a table... The front desk staff registered one of their name into the list and asking the group to sit @ the sofa beside the front desk to wait for their table... Later, the staff ushered the group to walk into the restaurant for their table. I straightaway felt that we were cheated and discriminated over what the manager told us earlier ... she was lying or what?... can i say that the restaurant management is racist too?

Let's fast forward to the food & baverage, I ordered a cocktail for my drink which i would say it should be listed in the Mocktail session under the menu... No alcohol taste at all, just sugar water and got charged for RM18++ ... sigh~... The food on the other hand was so dissatisfied... it was so sooo salty... Especially the Garlic Noodles was salty and oily too... it was nice on my last visit but really disappointed... Maybe you could argue that this was not their specialty... hmmm.... the pizza we ordered was NOT good... NOT cheezy and it tasted salty too.

Anyway, there is ONE LITTLE good things that i would like to mention over here. One of the staff (i should have asked him for his name) was very responsive towards his customer requests... I requested Parmesan cheese... and... the next thing i knew... the cheese was on the table... I thought it would take forever or even better NOT appear on the table given we encountered such a bad first impression of their customers service... ;p

Overall, I would NOT recommend this place to anyone... three words to describe DISAPPOINTED, BAD customers service and NOT VALUE for money... We spent around RM500 for 10 person dinner in this SELF-CLAIMED Full Service Restaurant... which i was not convinced.

Summary rating:
First Impression (greeting customer) : 0/5
Ambience (table setting, environment) : 0/5
Customer Service (Serving food, response to customer request) : 0.5 /5
Food & baverage (taste, quality, value for money) : 0 /5
Overall rating : 0.5 / 5

NOT RECOMENDED

16 comments:

Medie007 said...

email to CPK management la. :P hehehhe

TZ said...

Medie007: Anton already did... so no need to send so many mail... Let's see what is their response :p

the happy go lucky one said...

yeah agree! a big NO :P

Ed said...

and i missed all the drama! :P

TZ said...

the happy go lucky one: hehehe... :p

Ed: Of coz you missed the drama...you were so soooo soooo fabulously late... please do come early on our next gathering eh~... :p

William said...

My friend gave them the same lousy rating 7 years ago. No improvement.

TZ said...

William: should have consult you about this restaurant eh~... Anyway, now they got another round of rating from the blog communities.

Nikel Khor said...

oo...i get ur means d..

Nikel Khor

deeperanddeeper said...

Had no idea what a drama it was!

Sekaranng nak flex blogger muscles?

uLi.佑莉 said...

Oh, I long time never been there. Last time used to order their Kung Pao Spaghetti, not bad de =)

smallkucing said...

LOL they have no idea who they are dealing with. The pen is mightier than the sword.

Agree with you there. Some restaurant are so dxxx racists. They see "ang moh" and they will worship like it's GOD.

joshua said...

haha I got quoted on your blog (walaupun nama saya tidak dikemukakan)...

Kesimpulannya, saya amat bersetuju dengan pendapat saudara. Harap-harap mereka semua yang tidak memberikan tahap perkhidmatan yang berkualiti pada malam itu SEMUANYA DIPECAT!

Gabriel said...

haha....yea, they for sure have underestimated bloggers' ability to spread word. if the manager is like that, maybe should go for the boss or supervisor. haha...or we just boycot them. :)

Gratitude said...

Wah, wot a rant! LOLZ
The 2 servers (a guy and gal) were polite thou.
We enjoyed the drama right? hehehe
All that mattered wuz that the group enjoyed the nite under the stars and firework. :)
+Ant+

manglish said...

weii would love a follow up from you Ant....let us know what the management has to say hahahaah

Bananazക said...

finito like that, score were all 0/5 my goodness! If their services & food score zero forever then 'Cepat PoKai' lah.